Frequently Asked Questions
Everything you need to know about shopping with Luella.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As we curate pieces from various designers, we recommend checking the 'Fit Notes' section for advice on whether an item runs true to size, small, or oversized.
What is Luella's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale unless defective.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.
Do you ship internationally?
Yes, Luella ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my Luella garments?
To ensure the longevity of your pieces, please refer to the care label inside each garment. Most of our delicate fabrics benefit from hand-washing or professional dry cleaning to maintain their shape and color.